Terms of service

Terms of Service

Last updated: September 2026

1. Introduction

These Terms of Service ("Terms") govern your use of the Adaptive Fitness website, your purchase of access to the SGEP Fitness Assessment ("the Assessment"), your taking of the Assessment, including with an access code someone else bought for you, and any related services we offer. By placing an order, starting an Assessment, or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website or take the Assessment.

2. About Us

Orderly Disruption Ltd, trading as Adaptive Fitness, is a company registered in England and Wales (company number 09024211). Registered office: First Floor, 39 The Metro Centre, Tolpits Lane, Watford, WD18 9SB, UK. You can contact us at info@orderlydisruption.com for any questions about these Terms or your order.

3. Eligibility

By purchasing or taking the Assessment, you confirm that you are at least 18 years old and legally capable of entering into a binding contract.

4. Our Product

The SGEP Fitness Assessment is a Level 1 online assessment based on the full Scrum Guide Expansion Pack ("SGEP"). It consists of 70 questions to be completed within 45 minutes, with a pass mark of 90%. Every completed attempt receives a certificate. Successful candidates receive a digital badge, issued by us on the Open Badges standard, valid for 12 months from the date of issue. To hold the credential beyond 12 months you must revalidate; what revalidation involves depends on how much the SGEP has changed since you last passed, and is described on the Assessment page at the time. The Assessment is currently delivered through the ClassMarker test engine. A free Open Assessment (30 questions in 20 minutes) is available as preparation.

5. Orders, Payment and the Right to Refuse

Access codes are sold through a Merchant of Record — FastSpring, Paddle, or Lemon Squeezy, depending on the checkout you choose. The Merchant of Record is the seller of record for your purchase: your contract of sale, your payment, your receipt and any taxes are with and handled by it, under its own terms. These Terms govern your access to and use of the Assessment and any credential, and take effect when your access code is delivered to you or, if someone else bought it, when you start the Assessment.

Prices are displayed at checkout and include taxes where applicable. Payment is taken in full at the time of purchase. We may refuse or cancel an order, or refuse to assign an Assessment to a particular person, where we suspect fraud, where there is a pricing error, or where we have previously refused that person further Assessments for abuse of the service, of our staff, or of the Assessment itself. Where we refuse, any unused code is refunded.

6. Delivery and Access

Access details for the Assessment will be sent to the email address you provide at checkout, typically within a few minutes of purchase. It is your responsibility to provide a valid email address and to check your spam or junk folder if you do not receive your confirmation. If you have not received access within 24 hours, please contact us.

7. Right to Cancel and Refunds

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you ordinarily have a 14-day right to cancel a purchase of digital content. Before you start the Assessment you are asked to acknowledge that starting it consumes your access code and ends that right to cancel for that code. If you have not started the Assessment, our Refund Policy applies.

Nothing in these Terms affects your statutory rights as a consumer.

8. Intellectual Property

The Assessment — its questions, answers, scoring, certificates, badges, branding and written materials — is owned by Orderly Disruption or its licensors and is protected by UK and international copyright law. The Scrum Guide Expansion Pack itself is published separately under its own licence, which governs its use; nothing in these Terms restricts what that licence permits.

You are granted a limited, personal, non-transferable, non-exclusive licence to access and use the Assessment for your own personal or professional development. You must not copy, reproduce, distribute, publish, screenshot, share, resell, or otherwise make available any part of the Assessment or its contents to any third party. Any such conduct may result in revocation of your badge and may give rise to legal action.

9. Badges and Certification

If you achieve a passing score of 90% or higher, you will be awarded a digital badge valid for 12 months from the date of issue. The badge is personal to you and must not be transferred, sold, or misrepresented. Orderly Disruption may revoke a badge at any time if we have reasonable grounds to believe it was obtained through cheating, misuse, sharing of credentials, or breach of these Terms, and may review and deactivate a badge where the order it was issued against is refunded, as described in the Refund Policy. Revocation is recorded on the public revocation list that verifiers check, so a revoked badge will no longer verify.

A passing score does not entitle you to any professional certification, accreditation, or qualification beyond the badge itself, nor does it imply employment, endorsement, or affiliation with Orderly Disruption.

10. League Table and GamerTags

You may choose to appear on a public league table or profile under a pseudonym of your choosing (a "GamerTag"). Participation is optional, off by default, and governed by the league table terms shown to you when you opt in, which cover the choice and removal of GamerTags, waiting periods for freed names, and withdrawal. We may remove a GamerTag at our discretion. Your employer or any buyer of your access code never receives a league table.

11. Ambassadors and Affiliates

The Adaptive Fitness ambassador programme and any affiliate participation are governed by their own published terms, which apply in addition to these Terms. Neither programme permits the credential to be discounted, in any form.

12. Personal Data

We handle personal data as described in our Privacy Policy, its assessment addendum, and the pages How we treat your data and Who handles your data.

13. Webinars and Community Conduct

If you participate in any webinars, updates, or community channels offered by Orderly Disruption, you agree to behave respectfully and lawfully. We do not tolerate harassment, hate speech, spam, sharing of assessment content, or any unlawful conduct. We reserve the right to remove participants and to refuse future access to anyone who breaches these standards, without refund.

14. Acceptable Use

You agree not to: (a) use the Assessment or our website for any unlawful purpose; (b) attempt to gain unauthorised access to any system, network, or account; (c) interfere with or disrupt the operation of our website or the Assessment; (d) use bots, scrapers, or automated tools to access content; (e) impersonate another person or misrepresent your identity; or (f) share, publish, or distribute Assessment questions or answers in any form.

15. Disclaimers

The Assessment and our website are provided on an "as is" and "as available" basis. While we take reasonable care to ensure accuracy and availability, we do not warrant that the Assessment will be uninterrupted, error-free, or that it will meet any specific outcome you may expect. Reliance on any information obtained through the Assessment is at your own risk.

16. Limitation of Liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under English law.

Subject to the above, our total liability to you in connection with these Terms or your use of the Assessment is limited to the amount paid for the Assessment. We will not be liable for any indirect, consequential, or special losses, including loss of profit, loss of business, loss of opportunity, or loss of data.

17. Indemnification

You agree to indemnify and hold Orderly Disruption harmless from any claims, losses, damages, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Assessment, or your violation of any third party's rights.

18. Termination and Refusal of Further Assessments

We may suspend or end your access to the Assessment or our services at any time if you breach these Terms, and we may revoke any badge issued in connection with such a breach. We may also refuse to sell or assign you further Assessments. Refusing you further Assessments does not take away a credential you have already earned, which remains valid until it expires. Where we refuse someone further Assessments we keep a record of that decision, as described in section 6 of our Privacy Policy. Termination does not entitle you to a refund except where required by law or under our Refund Policy.

19. Changes to These Terms

We may update these Terms from time to time. The version in force at the time of your purchase will govern that order. Any updated version will be posted on our website with a revised "last updated" date.

20. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales, except where you are a consumer resident in another part of the UK, in which case the courts of your home jurisdiction may also have jurisdiction.

21. Contact

For any questions about these Terms, please contact us at info@orderlydisruption.com.