Refund policy

Refunds and cancellations

The short version. An unused access code can be refunded within 14 days of purchase. A code that has been used to start a test has been consumed, whatever the outcome, and is not refundable.

What can be refunded

  • Unused codes, within 14 days of purchase: full refund for that code or those codes. This applies whether you bought one code or a batch — you can cancel a whole order, or just the unused codes in it.
  • Codes used to start a test: not refundable. A code is consumed the moment a test starts, whether the test taker passes, fails, runs out of time, or abandons it. Every code purchased is valid for exactly one attempt, and that attempt is the thing you bought.
  • After 14 days: no refunds, used or not. Unused codes never expire, so a code you have not used yet still works whenever you are ready.

If a test could not be completed because of a failure on our side or our assessment platform's, tell us. That is not a refund question; we will put it right.

What happens when we refund

  • Refunded codes are revoked immediately and can no longer be used to take the test.
  • Tests already completed stay on record.
  • Badges issued against a refunded order are reviewed and may be deactivated. Your order page shows the current status of each.
  • A refund is not a request to delete your data. If you want that too, ask separately; how we treat your data explains what an erasure removes.

How to ask

Email info@orderlydisruption.com with:

  1. your order number (on your receipt and your order page);
  2. which codes you want refunded, if not the whole order;
  3. the email address used at checkout, if you are writing from a different one.

You do not have to give a reason, though it helps us improve if you do.

How the money comes back

You bought from a Merchant of Record — FastSpring, Paddle, or Lemon Squeezy, depending on the checkout you chose — and it is the seller of record for your purchase. Once we approve a refund, the Merchant of Record processes it back to your original payment method, usually within a few business days; your bank or card issuer may take longer to show it. We cannot refund bank or card fees, or any difference in exchange rate between the purchase and the refund.

Nothing in this policy limits any rights you have under consumer law where you live.

Last updated: September 2026